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Privacy Policy

This privacy policy outlines how DO Financial Services Pty Ltd (ABN 50 650 667 342) ("we", "us", "our") collects, uses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Last updated: April 2026.

Information We Collect

We collect personal information that is necessary for us to provide mortgage broking and financial services. This may include:

  • Full name, date of birth, and contact details (phone, email, address)
  • Employment details, income, and financial information
  • Credit history and loan application information
  • Government-issued identification documents
  • Information about the property you wish to purchase or refinance

We collect this information directly from you when you enquire about our services, complete an application, or communicate with us by phone, email, or through our website.

How We Use Your Information

We use your personal information to:

  • Assess your loan requirements and financial situation
  • Identify and recommend suitable loan products from our lender panel
  • Prepare and lodge loan applications on your behalf
  • Comply with our legal and regulatory obligations as a licensed credit representative
  • Communicate with you about your application and our services
  • Improve our services and internal processes

Disclosure of Your Information

We may disclose your personal information to:

  • Lenders and credit providers on our panel, for the purpose of assessing and processing your loan application
  • Our aggregator and mortgage broking industry bodies as required
  • Government agencies and regulators where required by law
  • Third party service providers who assist us in providing our services (e.g. credit reporting bodies, valuers)

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our systems are protected by industry-standard security measures. However, no data transmission over the internet can be guaranteed as completely secure.

Your Rights

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. You may also request that we delete your information, subject to our legal retention obligations.

To exercise any of these rights, or to lodge a privacy complaint, please contact us.

Contact

If you have questions about this policy or how we handle your personal information, please contact us:

If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.